how to solve or bypass privacy protection password on my bluboo maya max?..

[azmil]

hello sir...
my bluboo maya max just arrived yesterday. im very sured that i didnt set any privacy protection password on it, because im using the pattern and finggerprint. just on an hour ago, after i changed to my other simcard... front screen pop up asking for the password that i didnt set it up. do advice me how to handle it please...

[Lobus]

I Have the same problem with Bluboo Picasso, after a hard reset because of camera issues and after no solution presented from Bluboo support (I live in Portugal where there is no support whatsoever) the phone asks for a numerical password when i always used the pattern....

I have no way of using the phone, no support in Portugal, and no sollution form Bluboo..