FAQ

Dear Customer,
You could purchase any BLUBOO product in our official AliExpress store:
https://bluboo.ru.aliexpress.com/store/2404044
And you could also purchase our devices from these licensed online shops on the following website:
http://www.bluboo.hk/page/online
Dear Customer,
Please search accessories on the following websites:
https://www.aliexpress.com/
http://www.ebay.com;
Dear Customer,
Each BLUBOO product purchased from any authorized seller has a twelve-month warranty from the date of purchase, providing by the online stores where you purchased the device. For any after-sale support, please contact online sellers for warranty.
Dear Customer,
Please follow on these steps: “Settings” > “About phone” > “Wireless update” > “Check for updates” > “Update” > “Done”
Dear Customer,
For the network usage, please kindly match the phone network bands with your local operator bands. if matched, then the phone’s network can work well in your side. More details about frequency issue, you could check here:http://willmyphonework.net/
Dear Customer,
Please check the possible reasons and follow the trouble shooting steps below to solve your issue:
1. USB devices might be forbidden on the computer, please allow USB devices in computer Device Manager;
2. The USB data cable might be broken or the USB port might not work, please change another data cable or try another USB port;
3. Phone’s firmware might be faulty, please download corresponding firmware from official forum and then update the phone with it.
Dear Customer,
Please check the possible reasons and follow the trouble shooting steps below to solve your issue:
1. The phone might be interfered with due to the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step;
2. The phone’s screen might be humid or wet, please wipe away the water on the screen to recover the screen-touch function;
3. There might be some running applications that slow down the system, please wait until the system is back to normal or close corresponding applications;
4. The firmware or the screen itself might be faulty, please download the firmware from the official forum and then update the phone.
Dear Customer,
Please press the “power” button and the “Vol-” button at the same time and hold for 3 seconds.
Dear Customer,
Please follow the trouble shooting steps below to solve your issue:
1. Please check the charger, USB data cable and battery, if they were broken, change another one;
2. Please reactivate, refresh the firmware.
Dear Customer,
Please follow the trouble shooting steps below to solve your issue:
1) Please press the “vol+” button to adjust the volume;
2) Please check if the speaker is blocked. If it were, you should remove the barrier;
3) Replace the time, location, contact, to check whether it’s the network problems.
If the above methods have failed to solve your problem, please contact the reseller to apply for warranty or refund.